View menu. Change the Display Performance to Typical or High Quality. Possibly the freelancer has set each image individually to "Fast Display" in which case you should activate Clear Object-Level Overrides.
When I click on each image, it says High Quality Display and that is the only thing checked (allow object-level display settings is not checked and clear...... is greyed out). Thanks.
Our other person who got this document first did send it over to be backsaved from CS 4 (the freelancers) to have me backsave it to CS 2 which this person has. So maybe it is also the images are missing as the images didn't come w. the doc. Thanks.